FAQs

Frequently Asked Questions

1. What products does Zivoo Cart sell?

Zivoo Cart offers stylish leather jackets for women and men, featuring classic and modern designs for everyday wear.

2. Where do you deliver?

We currently deliver only within Spain.

We do not currently offer international shipping.

3. Is shipping free?

Yes. Standard shipping within Spain is completely free.

4. How long does delivery take?

Orders are normally processed within 1–2 business days.

After dispatch, transit generally takes 3–5 business days.

The estimated total delivery time is therefore 4–7 business days.

5. Will I receive tracking information?

Where tracking is available, tracking information may be provided after your order has been dispatched.

6. Can I return my order?

Yes. Eligible products can be returned within 30 days of receiving your order.

Products should be unused, unworn, and in their original condition, with applicable tags and packaging.

7. Is return shipping free?

Yes. Return shipping is free within Spain for eligible returns.

Please contact us before returning an item so we can provide the appropriate return instructions.

8. How long does a refund take?

Once your eligible returned item has been received and approved, your refund will be processed within 5 days.

The refund is normally issued to the original payment method used for the purchase.

Your bank or payment provider may require additional time to make the funds available in your account.

9. What if I receive a damaged or incorrect item?

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible.

We may request photographs or other information to assess the issue and arrange an appropriate solution.

10. Can I exchange an item?

If you need a different size, color, or product, please contact us. Depending on availability, we may recommend returning the original item and placing a new order.

11. How can I contact Zivoo Cart?

You can contact us through:

Email: tjan61634@gmail.com
Phone: +34 916 94 75 51

Address:
Calle San Nicasio 9
Leganés, M 28911
Spain

12. How can I check my order status?

If you have received tracking information, you can use the provided tracking details to follow your shipment. You can also contact our customer support team with your order number for assistance.

13. Do you ship outside Spain?

No. Zivoo Cart currently ships only within Spain.

14. How long does order processing take?

Orders are normally processed within 1–2 business days after successful payment confirmation.

15. What should I do if my order is delayed?

If your order has not arrived within the estimated 4–7 business day delivery period, please contact us with your order number. We will help check the status of your shipment.