Terms of service

Terms of Service

Last updated: October 7, 2026

Welcome to Zivoo Cart. These Terms of Service govern your use of our website and your purchase of products from our online store. By accessing our website or placing an order, you agree to these terms.

1. About Zivoo Cart

Zivoo Cart
Calle San Nicasio 9
Leganés, M 28911
Spain

Email: tjan61634@gmail.com
Phone: +34 916 94 75 51

2. Products

Zivoo Cart sells leather jackets and related fashion products through our online store.

We make reasonable efforts to ensure that product descriptions, photographs, sizes, colors, and other information are accurate. However, slight variations in color or appearance may occur depending on your device or screen settings.

Product availability may change without notice.

3. Product Prices

All product prices displayed on our website are the prices applicable at the time of purchase.

Where applicable, taxes and other charges will be displayed during the checkout process before you complete your order.

We reserve the right to correct pricing, product, or listing errors where necessary.

4. Orders

When you place an order, you are making an offer to purchase the selected products.

After successfully placing an order, you may receive an order confirmation by email.

An order may be cancelled or refused where reasonably necessary, including in cases of suspected fraud, incorrect pricing, product unavailability, or other circumstances that prevent us from fulfilling the order.

If we cancel an order after payment has been received, we will arrange an appropriate refund.

5. Payment

Payment must be successfully completed through the payment methods available at checkout.

Orders will normally be processed after payment has been successfully authorized or confirmed.

We may use third-party payment providers to securely process payments.

6. Shipping

We currently deliver only within Spain.

Standard shipping is free.

Orders are normally processed within 1–2 days after successful order placement and payment confirmation.

After dispatch, the estimated transit time is 3–5 days.

Therefore, the estimated total delivery time is approximately:

4–7 days

Delivery times are estimates and may occasionally be affected by circumstances outside our reasonable control, including carrier delays, weather, public holidays, or other unforeseen events.

7. Returns and Refunds

Customers may request a return within 30 days of receiving their order, subject to the conditions stated in our Returns & Refund Policy.

Return shipping is free within Spain for eligible returns.

Returned products should be unused, unworn, and in their original condition, with applicable tags and packaging.

Once an eligible returned item has been received and approved, your refund will be processed within 5 days.

Refunds are normally issued to the original payment method used for the purchase.

For complete information, please refer to our Returns & Refund Policy.

8. Damaged or Incorrect Products

If you receive a product that is damaged, defective, or different from the product you ordered, please contact us as soon as possible.

We may request photographs or other information to help us assess the issue and provide an appropriate solution.

9. Customer Responsibilities

When using our website, you agree to:

Provide accurate and complete information.
Provide a valid delivery address.
Use the website only for lawful purposes.
Not attempt to interfere with or compromise the security of the website.
Not use the website for fraudulent or unauthorized activities.

10. Website Information

We make reasonable efforts to keep the information on our website accurate and up to date.

However, we do not guarantee that all website content will always be complete, accurate, current, or free from errors.

We may update product information, prices, availability, website content, or services at any time.

11. Intellectual Property

Unless otherwise stated, the content of the Zivoo Cart website, including text, images, graphics, logos, designs, and other materials, is owned by or licensed to Zivoo Cart.

You may not reproduce, copy, distribute, modify, or commercially use our website content without prior written permission.

12. Third-Party Services

Our website may use third-party services, including payment processors, shipping providers, analytics services, hosting providers, and other technology services.

Your use of certain third-party services may also be subject to their respective terms and policies.

13. Limitation of Liability

To the extent permitted by applicable law, Zivoo Cart will not be responsible for losses or delays resulting from circumstances outside our reasonable control, including carrier delays, technical failures, natural events, or other unforeseen circumstances.

Nothing in these Terms of Service excludes or limits any consumer rights or legal protections that cannot lawfully be excluded or limited under applicable Spanish or European Union law.