Returns & Refund Policy

Last updated: October 7, 2026

At Zivoo Cart, we want you to be completely satisfied with your purchase. If your leather jacket does not meet your expectations, you may request a return within 30 days of receiving your order, subject to the conditions below.

1. 30-Day Return Policy

You may request a return within 30 days from the date your order is delivered.

To be eligible for a return, the item must:

• Be unused and unworn.

• Be in its original condition.

• Be returned with all original tags and packaging, where applicable.

• Not show signs of damage, stains, washing, alteration, or excessive use.

• Include any accessories or items originally supplied with the product.

We reserve the right to refuse a return if the product has been used, damaged, altered, or is otherwise not in its original condition.

2. Free Return Shipping

Return shipping is free for eligible returns within Spain.

If you need to return an eligible product, please contact us before sending the item back. We will provide instructions for completing your return.

Customers should not send products to our business address without first contacting us and receiving return instructions.

3. How to Request a Return

To request a return, contact us using the details below and provide:

• Your full name

• Order number

• Email address used for the purchase

• Product you wish to return

• Reason for the return

Once we receive your request, we will provide the appropriate return instructions.

Email: tjan61634@gmail.com
Phone: +34 916 94 75 51

4. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from the product you ordered, please contact us as soon as possible.

We may ask you to provide photographs or other information so that we can assess the issue and arrange an appropriate solution.

For eligible damaged, defective, or incorrect items, we will provide a suitable remedy, which may include a replacement or refund.

5. Refunds

Once your returned item has been received and inspected, we will process your refund.

Refund Processing Time: Your refund will be processed within 5 days after we receive and approve your returned item.

Refunds will normally be issued to the original payment method used to place the order.

Depending on your payment provider or bank, additional time may be required for the refunded amount to appear in your account.

6. Return Inspection

Returned products are inspected to confirm that they meet the return conditions described in this policy.

If a returned product does not meet the eligibility requirements, we may be unable to issue a refund.

7. Exchanges

If you would like a different size, color, or product, please contact us. Depending on product availability, we may recommend returning the original item and placing a new order.

8. Returns After 30 Days

Return requests submitted more than 30 days after delivery may not be accepted unless required by applicable consumer protection law.

Nothing in this policy limits any mandatory rights you may have under applicable Spanish or European Union consumer protection laws.

9. Contact Us

For questions about returns or refunds, please contact:

Zivoo Cart
Calle San Nicasio 9
Leganés, M 28911
Spain

Email: tjan61634@gmail.com
Phone: +34 916 94 75 51

We aim to provide clear and helpful support throughout the return and refund process.

Returns Summary

Return Information	Details
Return window	30 days from delivery
Return shipping	Free within Spain
Product condition	Unused, unworn, and in original condition
Refund method	Original payment method
Refund processing	Up to 5 days after return approval
Shipping destination	Spain only