Privacy policy

Privacy Policy

Last updated: October 7, 2026

At Zivoo Cart, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information when you visit or make a purchase from our online store.

1. Who We Are

Zivoo Cart
Calle San Nicasio 9
Leganés, M 28911
Spain

Email: tjan61634@gmail.com
Phone: +34 916 94 75 51

For the purposes of applicable data protection laws, Zivoo Cart is responsible for the processing of personal information collected through our online store.

2. Information We Collect

When you visit our store, place an order, contact us, or otherwise interact with our services, we may collect information such as:

Full name
Billing and delivery address
Email address
Telephone number
Order and purchase information
Payment-related information
Customer service communications
Information you provide when requesting a return or refund

We may also automatically collect certain technical information when you use our website, such as your IP address, browser type, device information, and website usage information.

3. How We Use Your Information

We may use your personal information to:

Process and fulfill your orders
Arrange delivery of your purchases
Process payments
Provide order confirmations and updates
Process returns, refunds, and exchanges
Respond to customer service requests
Maintain and improve our website and services
Detect and prevent fraud, abuse, or unauthorized activity
Comply with applicable legal and regulatory requirements

We will only use your personal information for appropriate and lawful purposes.

4. Payment Information

Payments may be processed through third-party payment providers.

Zivoo Cart does not need to store your complete payment card details when payment processing is handled securely by an authorized payment provider.

Your payment information may be subject to the privacy policies and terms of the payment provider you choose.

5. Sharing Your Information

We may share necessary personal information with trusted service providers when required to operate our business and provide our services.

These may include:

Payment processing providers
Shipping and delivery providers
Website and hosting providers
Technology and security service providers
Customer support providers

We only share information that is reasonably necessary for the relevant service or legal requirement.

We do not sell your personal information to third parties.

6. Cookies and Similar Technologies

Our website may use cookies and similar technologies to provide essential website functionality, remember preferences, understand website usage, and improve the shopping experience.

Where required by applicable law, we will request your consent before using non-essential cookies.

You can manage or disable cookies through your browser settings and, where available, through our website's cookie preferences.

7. Marketing Communications

If you choose to receive marketing communications from us, we may use your contact information to send you information about products, promotions, or other updates.

You can unsubscribe from marketing emails at any time by using the unsubscribe option included in the relevant communication or by contacting us.

8. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

9. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, providing customer support, resolving disputes, maintaining business records, and complying with legal obligations.

When information is no longer required, it will be securely deleted or otherwise handled in accordance with applicable legal requirements.

10. Your Privacy Rights

Depending on applicable data protection law, you may have rights regarding your personal information, including the right to:

Request access to your personal information
Request correction of inaccurate information
Request deletion of your personal information where legally applicable
Request restriction of certain processing
Object to certain uses of your information
Request portability of your information where applicable
Withdraw consent where processing is based on consent

You may exercise applicable rights by contacting us using the details below.

Email: tjan61634@gmail.com
Phone: +34 916 94 75 51

You may also have the right to lodge a complaint with the relevant data protection authority if you believe your data protection rights have been violated.

11. Children's Privacy

Our website is not intended to knowingly collect personal information from children.

If you believe that a child has provided us with personal information without appropriate authorization, please contact us so that we can take appropriate action.

12. Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, content, or security of third-party websites. We recommend reviewing the privacy policies of those websites before providing personal information.